How we can help

Services

Taking control of your mental health is a courageous and transformative step. At Balancia Mental Health Counseling, we’re here to support you every step of the way—making your journey not only possible, but deeply empowering.

Pain & Physical Discomfort

Clinician-guided support for physical discomfort that keeps coming back, assessed in the context of your overall health.

Sleep & Rest

Guidance for people whose sleep is affecting their day-to-day life, with a care plan built around your routine and history.

Mental & Emotional Wellbeing

Support for everyday emotional challenges. Your clinician will take time to understand what you’re experiencing and discuss options that suit you.

CLEAR , SUPPORTIVE CARE FOR ADULTS ACROSS AUSTRALIA

Assessment & ongoing care

Every patient starts with a short online pre-screen, followed by a telehealth
consultation with an Australian-registered clinician. Together you’ll discuss your health history, current symptoms and goals, and your clinician will advise
whether a personalised care plan is suitable for you.

From there, regular follow-ups let your clinician review how you’re going and
adjust your plan when needed.

Quick online pre-screen

Phone or video consults

Personalised care plans

Follow-up reviews

Secure patient portal

No referral required

$0

Initial consultation

$29

Follow-up consultation

No referral

Needed to get started

Why patients choose Truewell

Appointment that fit around your life

Australian-registered clinicians

Consultations are with AHPRA-registered practitioners who take the time to understand your full health picture.

Personalised, unhurried care

Initial consultations run for around 20 minutes, so there's time to talk through your history and concerns.

Ongoing support

Regular follow-ups and a dedicated patient support team keep your care plan on track as your needs change.

Question about our services

Frequently asked questions

Can’t find what you’re looking for? Our patient support team is happy to help.

What services does Truewell Clinic offer?

We offer telehealth consultations with Australian-registered clinicians for mental and emotional wellbeing, sleep and rest, pain and physical discomfort, women’s health, and chronic conditions. Each service starts with an assessment, so your care plan is based on your own needs.

How do I know which service is right for me?

You don’t need to choose before you start. Complete our quick online pre-screen and tell us about your symptoms. Your clinician will then discuss the best approach with you during your consultation.

Who can use Truewell Clinic's services?

Our services are for adults living in Australia. Some services may not be suitable if you’re pregnant or breastfeeding, or have certain medical histories. The pre-screen helps us check this before you book.

Do I need a referral?

No. You don’t need a referral to book a consultation, unless your consulting practitioner requests one as part of your care.

How do telehealth consultations work?

After completing the pre-screen, you’ll book a phone or video consultation at a time that suits you. Initial consultations run for around 20 minutes. Follow-ups run for 10–15 minutes. Same-day appointments are often available.