Privacy Policy
Privacy Policy
Privacy & Data Protection at Truewell Clinic
At Truewell Clinic, we are committed to protecting your personal and health information. All data is managed in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles, ensuring your information is handled securely, responsibly, and transparently.
Truewell Clinic provides alternative healthcare services delivered online by Australian-registered practitioners. Protecting your privacy is a fundamental part of how we support your care.
Information We Collect
When you use Truewell Clinic’s online services, we may collect:
- Personal details such as your name, contact information, and date of birth
- Health information you choose to share during consultations
- Appointment and service-related details
- Limited website usage data to improve functionality and user experience
We only collect information that is reasonably necessary to deliver safe and appropriate care.
How We Use Your Information
Your information may be used to:
- Provide online consultations and clinical support
- Assess eligibility and guide appropriate care
- Communicate about appointments or service updates
- Improve our services and patient experience
- Meet legal, regulatory, and professional obligations
Truewell Clinic does not sell or trade personal or health information.
Health Information & Confidentiality
Health information is handled with a high level of care and confidentiality. Access is restricted to authorised staff and Australian-registered practitioners involved in your care. All consultations are private and managed in line with Australian healthcare standards.
Sharing Your Information
We may share limited information only when necessary, including with:
- AHPRA-registered practitioners involved in your care
- Secure technology and telehealth service providers
- Pharmacies or healthcare partners, where clinically appropriate
- Government bodies or regulators when required by law
All third parties must meet strict privacy and data protection requirements.
Data Security
Cookies & Website Tracking
Our website uses cookies to:
- Ensure proper site functionality
- Understand user interaction
- Improve website performance and content
You can manage or disable cookies through your browser settings. Some features may be affected if cookies are disabled.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent where applicable
- Raise questions or concerns about how your information is handled