Truewell Clinic Terms & Conditions
Introduction
Welcome to Truewell Clinic (“we,” “us,” “our”). By accessing and using our services, including our website and digital platforms (collectively referred to as the “Platform”), you agree to comply with these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, please refrain from using our Services.
Definitions
- Terms: These Terms & Conditions, along with our Privacy Policy and any other agreements you accept with us.
- Medicine: Any medication prescribed by a licensed healthcare practitioner.
- Pharmacy: A third-party pharmacy engaged to dispense and supply Medicine.
- Services: The healthcare and telehealth services provided by Truewell Clinic.
- Clinic Services: Consultations and related services provided by our healthcare practitioners.
- Platform: Our website, digital media, and service platforms used to deliver our Services.
- Staff: Employees or contractors engaged to provide our Services.
- Healthcare Practitioners: Licensed medical professionals such as doctors and nurses providing healthcare services.
- Fee: Charges for Clinic Services, as specified from time to time.
- Authorised Representative: An individual legally authorised to act on behalf of a patient.
Our Services
Truewell Clinic provides:
- Initial and follow-up consultations with qualified healthcare professionals.
- Access to telehealth services for medical assessments and prescriptions.
- Facilitation of prescription fulfillment through third-party pharmacies.
Prescriptions are issued solely at the discretion of our Healthcare Practitioners, who assess each patient’s individual medical condition to determine the appropriateness of treatment. This process is conducted in strict adherence to Australian laws and regulations, including obtaining necessary approvals from relevant state or territory health authorities, as required.
No Emergency Services
Our Services are not intended for medical emergencies. If you require urgent medical attention, please call emergency services at 000 or visit the nearest emergency department.If our staff identify immediate risks to an individual’s welfare, they may notify emergency services at their discretion.Our Services are not a replacement for your primary healthcare provider. You should continue routine care with your community healthcare practitioners.
Eligibility
To qualify for our treatment services, you must meet the following conditions:
- Age Requirement: You must be at least 18 years old.
- Residency Status: You must reside in Australia and possess a valid Australian residential address.
- Personal Use: You must utilise our services for yourself unless you are legally authorised to act on behalf of another individual, in which case appropriate legal documentation will be required.
- Consent to Treatment: You must provide informed consent for the proposed treatment plan, acknowledging the potential benefits and risks involved.
Meeting these criteria does not guarantee acceptance into our treatment program. Final decisions are made at the discretion of our healthcare practitioners, based on a comprehensive evaluation of your health status and in accordance with Australian medical standards.
Your Obligations and Responsibilities
By using our Services, you agree to:
- Provide accurate, complete, and up-to-date medical and personal information.
- Attend scheduled consultations and notify us in advance if you are unable to do so.
- Authorise us to share necessary prescription details with pharmacies and other partners to facilitate your treatment.
- Comply with all applicable laws and regulations.
- Follow prescribed treatment plans.
- Promptly report any adverse reactions to Medicine to us.
Accurate Information
You are responsible for ensuring that all information you provide is accurate and up to date. Failure to do so may affect our ability to provide Services and may result in suspension or termination of your access to our Services.
Appropriate Use
You agree not to:
- Engage in fraudulent or unlawful activity.
- Mislead or deceive our Staff, partners, or other individuals associated with our Services.
- Use abusive, threatening, harassing, discriminatory, or otherwise offensive language or conduct.
- Attempt to access or interfere with our Platform’s security features or operations.
Authorised Representative
You may designate an Authorised Representative to assist with managing your healthcare needs. Additional documentation may be required. Please contact us for the necessary forms and procedures.
Payment of Fees
- Consultation Fees:
- Medication and Delivery Costs:
- Refund Policy:
- Cancellation and Rescheduling Policy:
- Late Arrivals for Telehealth Appointments:
Termination of Services
We may suspend or terminate your access if:
- Breach of Terms or failure to remedy within five business days.
- Unlawful or prohibited use of the Platform.
- Misuse of Services that harms other users or disrupts operations.
- Required by law.
Upon termination:
- All rights cease immediately.
- You must stop using our Services.
- Outstanding fees are payable immediately.
- Account and information may be deleted per our data retention policies.
Intellectual Property
All content on our Platform is owned by Truewell Clinic or its licensors. You must not reproduce, modify, distribute, or use content commercially without written permission. Trademarks are the property of Truewell Clinic or their owners.
Privacy Policy
By using our Services, you consent to our handling of personal data as detailed in our Privacy Policy.
Limitation of Liability & Indemnity
- We strive to provide reliable services but do not guarantee uninterrupted access.
- Information on our Platform is not a substitute for professional medical advice.
- You agree to indemnify Truewell Clinic for claims arising from misuse or breach of Terms.
Amendments to Terms
We may update these Terms at any time. Changes become effective upon posting on our Platform or notification to you. Continued use of Services indicates acceptance.
Governing Law
These Terms are governed by the laws of Victoria, Australia, and disputes are subject to the exclusive jurisdiction of Victorian courts.
Severability
If any provision is invalid, it does not affect the remaining Terms.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Truewell Clinic regarding your use of our Services.
By using Truewell Clinic Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.