Community Guidelines

Our guidelines are designed to promote a respectful, safe, inclusive, and supportive community.

Fostering a Positive Community

At Truewell Clinic, we’re committed to creating a respectful, safe, and supportive community. We understand that things don’t always go as planned, and when challenges arise, we aim to resolve them promptly while continuously improving our services.

These guidelines apply to everyone in our community, including employees, patients, prospective patients, suppliers, and pharmacy partners.

Mutual Respect

We welcome open discussion and value feedback. All communication must remain respectful. Threatening behaviour, personal attacks, or language that is malicious, abusive, offensive, or misleading will not be tolerated.

Inclusivity

Truewell Clinic is an inclusive community that respects individual differences. Discrimination, racism, sexism, or any prejudiced behaviour is not acceptable.

Zero Tolerance for Bullying

Trolling, bullying, humiliation, and intimidation in any form are strictly prohibited.

Ethical and Lawful Behaviour

Everyone in our community is expected to comply with applicable laws. Illegal activities—including fraud, defamation, sharing explicit material, or providing false information—will not be tolerated.

Breaches of these Community Guidelines may result in content removal or restricted access to our platforms. Thank you for helping keep our community a positive and respectful space.

Truewell Clinic Social Media Guidelines

We’ve created simple guidelines to ensure our social media spaces remain safe, welcoming, and supportive. These apply to anyone interacting with Truewell Clinic on social platforms, including commenting, posting, tagging, messaging, or sharing content.

When We’re Online

Our team monitors social media during business hours, Monday to Friday, 9am–5pm (AEST). While we aim to respond within three business days, response times may vary during busy periods.

What We Expect

We encourage constructive and respectful conversation. To protect our community, Truewell Clinic reserves the right to remove content that does not comply with these guidelines.

Content That May Be Removed

This includes, but is not limited to, content that:

Is abusive, offensive, or harassing
Spreads false, misleading, or unverified information
Promotes products, services, or fundraising efforts
Contains spam, irrelevant posts, or harmful links
Shares personal, private, or sensitive information
Seeks or provides medical advice
Breaches legal or regulatory requirements
Makes unsupported or unqualified claims about Truewell Clinic, our services, or other healthcare providers

Account Blocking

Repeated or serious violations may result in accounts being blocked from our social media pages.

Staying on Topic

We value thoughtful engagement and ask that comments remain relevant to the original post to support meaningful discussion.